Real support, fast replies, no bots
People who know the product reply in under 4 hours. No scripts, no bots and no endless forms.
Support channels
Chat, email and phone without endless queues
Choose how to get in touch: chat from the platform, email or phone. Our team replies Monday to Friday without making you repeat yourself every time.
- In-platform chat. Contact support instantly without leaving Auria HR.
- Email with tracking. Every query is logged and gets a reply.
- Phone for urgent matters. Direct help when it cannot wait.
Guided onboarding
We are with you from day one
When you start with Auria HR, our success team guides the initial setup: import your team, define schedules and launch the first time-track without questions.
- Kick-off session. 30-minute video call to set everything up together.
- Knowledge base. Guides, tutorials and videos always available.
- Team training. Onboarding sessions for admins and managers.
Ongoing support
A team that knows you and grows with you
On higher plans you have a dedicated account manager who knows your company. No need to explain the context from scratch each time.
- Query history. Access all your previous tickets from the panel.
- Account manager (Scale). A dedicated person assigned to your company, no rotation.
- Proactive updates. We warn you before changes that affect you.
Knowledge base
Find the answer before opening a ticket
Help centre with hundreds of articles, video tutorials and step-by-step guides. Smart search that gets you to the solution in seconds, available 24/7.
- Instant search. Type your question and get the answer in seconds.
- Video tutorials. For the most common configurations, step by step.
- Updated with every release. Documentation is updated with every new feature.
Frequently asked questions
Frequently asked questions about technical support
Under 4 business hours, answered by people who know the product and the regulations, not a bot.
In the six languages Auria HR is available in: Spanish, English, Galician, Catalan, Italian and Portuguese.
In-app chat, email and phone, whichever you prefer at any given time.
Yes, in addition to standard support, they include guided onboarding sessions with someone from our team.
Support that solves, not that complicates
Start today and get help from day one.